Windows help

troubleshooting

Troubleshoot CnX Player video and sound problems: check tracks, output and decoding, then collect file, app and device details for support.

Troubleshoot 10-bit HDR in the CnX Player 5.0: check your Pro plan, decoding and tone-mapping settings. Free trial on every video.

Find missing CnX Player library videos: check folder contents, Windows read access, Manage Folders and the library refresh control.

Earlier Windows 10 instructions for selecting CnX Player as a default video app. Default associations and settings differ across Windows versions.