Troubleshooting
Not able to play video/audio
Not able to play the video/audio ? Kindly send us the following at support@cnxplayer.com: 1. Upload the video to dropbox or any other source and share the link with us 2. Share the device name and model on which this video is not able to play. We will
Not able to delete some videos
Not able to delete some selective videos, Why ? This case will happen when the video is denied of any write permissions like delete or rename. In most of the cases, these video files are in the external storage of device. To give this video write access
Not able to play 10-bit video
How to play 10-bit video in CnX Player ? CnX Player supports the following 10-bit format codecs: HEVC aka X265 VP9 H.264 To play 10 bit files make sure Professional Video codecs (10bit) feature is purchased. If it was never purchased from the Gmail id